PRICES:

All prices are in EURO and include 21% VAT

PRODUCTION TIME:

Average production time is 4 to 6 weeks. All bags are made to order. After placing the order, you can expect a more accurate production time estimate within 48 hours.

SHIPPING:

see shipping policy

RETURNS & REFUNDS:

If you are unhappy in anyway with your purchase, you can return it and receive an exchange or a full refund (including shipping costs*). The item must be in original condition**. 
Contact me within 14 days of delivery. Items can be returned within 7 days after contacting me.
Please contact me prior to shipping! 

return address:
LĀTEI

attn. Marieke Jacobs
Timpweg 22
9731AL Groningen
the Netherlands

* Buyers are responsible for return shipping costs. Return shipping costs may vary depending on the service charges in your country. 
** If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom orders can't be refunded or exchanged unless they arrive damaged or defective. If you are not happy with your custom order please contact me and we will find the best solution for your case.
Go to Europees ODR Platform for more information about your rights as an online consumer in the EU. 

ADDITIONAL POLICIES:

All products are handmade of carefully selected genuine leather.
Because every product is made by hand, small irregularities can sometimes occur. So each individual product is unique.
Please take into account that leather can contain small imperfections, as they are part of its beauty. 
Leather is a natural material and should be treated with love!
The colors as they appear on your screen may vary from the actual colors.